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Support and Resources
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The ServiceNow platform enables enterprises to move from infrastructure-centric to service-centric businesses. Enterprises can use ServiceNow as a single system of records for IT, automate manual tasks, standardize processes, consolidate legacy systems, create custom applications and evolve the IT service model to service domains inside and outside the enterprise.
At Fidel, team consists of ServiceNow cloud, infrastructure and application experts who understand IT and business operations, and how to integrate ServiceNow to digitize business workflows.
Our experts have ability to provide creative Professional ServiceNow Services offerings around delivery of architecting, implementation, etc. Our experts bring proven methodologies to work with clients to build effective strategic plans and suggest the technology and integrations that can help an enterprise derive the business benefits through improved Service Management.
Our ServiceNow Services
ServiceNow Development
ServiceNow development services give you the flexibility to automate your employee’s tasks and optimize your business workflows further. We deliver the changes you need in your ServiceNow solution to help you extract the maximum value from using it.
ServiceNow Development
ServiceNow Consulting
Fidel provides ServiceNow consulting services that allow a prompt response to disruptions in IT processes, bring visibility to IT processes and infrastructure of our customers, minimize a negative impact of infrastructural changes and help to optimize IT support costs.
ServiceNow Consulting
ServiceNow Implementation
Out implementation methodology leverages industry best practices for processes and implementation best practices in ServiceNow that allows for a robust solution that is scalable and cheaper to maintain. We will help your company to appreciate the efficiency of business workflows both in IT and across the entire enterprise.
ServiceNow Implementation
ServiceNow Migration
Fidel provides an end-to-end consultation on how ServiceNow comes into the picture and can become part of your infrastructure, how it can provide a solution to overcome your existing drawbacks and migration from your current setup to ServiceNow environment. We ensure fast deployment, complete built-in data back-up and ability to migrate from any source.
ServiceNow Migration
ServiceNow Managed Services
Fidel’s managed services let you take advantage of the ServiceNow platform and help you manage all your requirements for the ServiceNow platform. Our design ensures that, as a client, you’ll be able to absolutely customize cloud services and perform upgrades on your own schedule. We provide release and upgrades management, advanced development, technical guidance, support and maintenance.
ServiceNow Service Provider
Other Offerings
ServiceNow Support and Modules
IT Operations Management
- ServiceNow Discovery
- Service Mapping
- Event Management
IT Business Management
- Project portfolio management
- Time card management
IT Services Management
- Service Level Management
- Change Management
- Incident / Problem Management
Knowledge Management
Capture and package knowledge from across the organization and make it readily available
HR Service Delivery Module
- Case and Knowledge Management
- Employee Service Center
- Enterprise Onboarding and Transition
- Employee Document Management
Request and Service Catalogue Management
- Enable self-help, request items or services and collaborate
- Give end users a omni-channel way to interact with IT and other shared services groups
IT Asset management
- Software Asset Management
- Hardware Asset Management
- Cloud Insights
- SaaS License Management.
Security Operations (SecOps)
- Security Incident Response
- Vulnerability Response
- Configuration compliance
Governance, Risk, and Compliance (GRC)
- Business Continuity Management
- Risk management
- Policy and Compliance Management
- Audit management
ServiceNow Services Insights
ServiceNow Frequently Asked Questions (FAQ)
Is ServiceNow customizable?
Yes, ServiceNow is highly customizable to meet the specific needs of your organization. It offers a low-code development platform that allows users to build custom applications, workflows, and integrations without extensive coding knowledge.
What services does Fidel offer?
Fidel offers a variety of services, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), Security Operations (SecOps), and more.
Contact us for ServiceNow Services and Resources
So, why struggle with development, resources, team and delivery challenges while executing ServiceNow projects? Outsource ServiceNow Services to an efficient servicenow company, Fidel, and develop a robust relationship with your customers. Contact us at sales@fidelsoftech.com if you are looking forward to working with an extended ServiceNow team for your projects. Fill the form and get in touch if you have any questions or doubts and we will get in touch with you shortly.